IVR Service Provider

What is an IVR solution?

IVR stands for Interactive Voice Response and is an automated call management solution that initiates communication with customers with a personalized greeting while offering a category of menus to select the desired query. Servaapplabs hosted IVR system (IVRS) allows you to personalize the service to the customers.

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    Why Your Business Needs it?

    The highly organized IVR communication system provides an impressive and professional image of the company, irrespective of the size of the enterprise.

    Generate More Leads with IVR Solution

    The rapid iteration process allows you to keep up with the customer’s requirements, thus ensuring more leads and customer loyalty.

    Enhance Brand Image for your Business

    Smart IVR solution enables the callers to talk to experts as per the options selected from the offered menu of multi-level IVR.

    Boost Agent Productivity

    Agents can focus on prospecting and handling complex queries, while easy to resolve issues are handled by multi-level IVRs for quicker solutions.

    Manage Large Call Volumes

    Knowlarity’s advanced multi-level IVR can handle peak hour call load by connecting to multiple customers automatically at a single time.

    Offer Personalized Experience.

    Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.

    Features of Our Advanced IVR Services

    Unlimited Call Recording

    Record your IVR calls without any limit for better quality monitoring of calls..

    Cost Management

    Utilization of working hours and calls prioritization helps in cost-management.

    Time based Call Routing

    Adjust the routing of your calls as per suitable timings

    Live Panel

    Track the real-time call logs and live calls with systematic dashboard

    Blacklisting

    Blacklist your unwanted callers and increase the productivity of employees.

    Immediate SMS & Email Alerts

    Get the Immediate SMS & Email Alerts for all missed and received calls and don't miss the opportunities.

    CRM Integration

    CRM integration helps you to monitor the call timing and details on screen.

    Customer Support

    Help your valuable customers with ticket based customer support and grow business effectively

    FAQ

    Interactive voice response is a smart system where you can support your customers with pre-recorded message that help the customer to get the solutions.

    You can provide 24*7 support to your customer by IVR services and it will help you to get quality leads.

    Sure, you can get 7 days free trial provided by us to know the advantage of IVR.

    We are expert in this process and it takes only few minutes to complete the setup without any issues.